Our Support Process

While we work hard to make sure your IT is always working at its best, so you can work at your best, occasionally, issues will arise that will require our help and assistance to correct.

When that happens we want it to be simple and easy to get the help you need, when you need it.

Ekota Central works hard to get you the answers and solutions you need efficiently and effectively. Contact us at (780) 421_-7373 or info@ekota.ca to learn more.

When a technical issue is holding you back, you can easily start the support process in one of two easy ways.

  • Call the Support Line: calling the support line is the preferred first step in getting your issues resolved. Our goal is to be there to answer your call. If by chance we are unavailable you can leave a voicemail, and we will return your call at the earliest convenience.

Alternatively, if you prefer you can initiate the support process by:

  • Email Our Help Desk: by emailing our help desk a service ticket will be generated. Once the ticket is created you can expect to hear from one of our skilled technicians in a timely fashion. Your issue will be triaged, and calls are returned based on a priority basis.

Because we care so much about you and know you need answers to your problems to operate at your full potential, we want to make sure we are always available to assist. To ensure we are able to do this, clients are always welcome to call the personal cell phone numbers of the team executive management team as they are made available to them.

Don’t be caught with a problem you can’t fix. For support and assistance that gets you the answers and solutions you need, when you need them, call Ekota Central, at (780) 421_-7373 or send an email to info@ekota.ca.